Refund policy
Returns and Refunds
We want you to love our pasta. If something isn't right with your order, please email hello@northernpasta.co.uk with your order number and we'll help.
If your order arrives damaged, incomplete or incorrect
Let us know within 30 days of delivery with your order number and a photo, and we'll put it right with a replacement or a refund. There's nothing to send back and nothing to pay.
A problem
If you believe there's a fault with the product, please contact us with your order number, the batch code and best before date from the pack, and a photo. We take this seriously and will always investigate.
Food products
Because our pasta is a food product, we're not able to accept returns on it.
T-shirts, tote bags and other merchandise
Changed your mind? No problem. Let us know within 14 days of your order arriving and you can send it back within 14 days of telling us, unworn, unwashed and with tags on. Return postage is at your own cost. Once it's back with us we'll refund you within 14 days. If merchandise arrives faulty or damaged, that's on us and we'll cover the return.
Cancelling before dispatch
Email hello@northernpasta.co.uk with your order number and we'll cancel and refund in full.
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